Delays to some order deliveries

Due to an issue with our delivery partner Toll and ongoing COVID-19 impacts, we're experiencing delivery delays of on average 10 days on some orders. We're doing everything we can to get your order to you quickly.

Why book online with Telstra?

Moving home can be overwhelming. Booking your move online is here to make it just that little bit easier.

Fast Connection

Book your move before 1pm Monday to Friday and get your service connected within two business days.

Takes just 5-10 minutes

Follow the simple guided process to book your move. It takes just 5-10 minutes to complete.

Track your order

Once you've booked a move, it's easy to make changes to your scheduled appointments when you log into My Telstra app.

View your moving option

There are a number of options you can choose from when moving house.

Other charges that may apply

Information on other costs you may incur as part of your move.

Has your new home been recently built?

If your new home has been recently built, renovated or subdivided, or is being connected to the nbn network for the first time, you may incur a nbn New Development charge of $300. For a new build, contact nbn co direct for a new development application.

Have you got Foxtel with Telstra?

If you're moving your Foxtel with Telstra, there is a charge of $135 for a Foxtel technician to visit. Please take your Foxtel equipment with you and we'll arrange a Foxtel technician visit after you've booked your move.

Check your new address

Check which internet technology is available in your address.

Submitting

Checking availability

Great!
You can connect to the nbn network via Fibre to the Premises technology.

Your address

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You can connect to the nbn network via Hybrid Fibre Coaxial technology

Your address

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You can connect to the nbn network via Fibre to the Node technology.
Actual FTTN speeds will be confirmed once you’re connected.

Your address

Great!
You can connect to the nbn network via Fibre to the Building technology.
Actual FTTB speeds will be confirmed once you’re connected.

Your address

Great!
You can connect to the nbn network via Fibre to the Curb technology.
Actual FTTC speeds will be confirmed once you’re connected.

Your address

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You can connect to the nbn network via Fixed Wireless technology.

Your address

Great! You can get connected via Cable now
All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.

Your address

Great! You can get connected via ADSL now
All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.

Your address

Please submit your move request online and we’ll contact you within 24-48 hours to let you know which services are available in your area.

Your address

Please submit your move request online and we’ll contact you within 24-48 hours to let you know which services are available in your area.

The address you entered

Did you enter the correct street number or unit number?

Frequently Asked Questions

Help & Support

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
 

Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

CrowdSupport?

Have a question about mobile phones? Ask our Customer Forum.

Support

More information about mobile phones can be found in our Support section.